Customer service

Delivery time

The estimated delivery time is currently 4 weeks. You will automatically receive an order confirmation from us via email after we receive your order.
As long as the item is in stock, delivery will take place within 10-15 business days. We reserve the right to sell items prior to shipment.


Packaging

SWING L

Package 1
Length: 1.35 m
Width: 0.78 m
Height: 0.13 m
Material weight: 25 kg
Packaging weight: 10 kg
Total weight: 35 kg

Package 2
Length: 1 m
Width: 0.37 m
Height: 0.16 m
Material weight: 15 kg
Packaging weight: 3 kg
Total weight: 18 kg

SWING XL

Package 1
Length: 1.35 m
Width: 0.78 m
Height: 0.13 m
Material weight: 25 kg
Packaging weight: 10 kg
Total weight: 35 kg

Package 2
Length: 1 m
Width: 0.74 m
Height: 0.16 m
Material weight: 17.5 kg
Packaging weight: 3.5 kg
Total weight: 21 kg

SWING 2.0 L

Package 1
Length: 1.42 m
Width: 0.37 m
Height: 0.12 m
Material weight: 9 kg
Packaging weight: 4 kg
Total weight: 13 kg

Package 2
Length: 0.8 m
Width: 0.37 m
Height: 0.12 m
Material weight: 9 kg
Packaging weight: 3 kg
Total weight: 12 kg

SWING 2.0 XL

Package 1
Length: 1.42 m
Width: 0.37 m
Height: 0.12 m
Material Weight: 9k g
Packaging weight: 4 kg
Total weight: 13 kg

Package 2
Length: 1 m
Width: 0.37 m
Height: 0.12 m
Material weight: 12 kg
Packaging weight: 3 kg
Total weight: 15 kg

The goods are packaged to ensure the best possible protection during transport and avoid damage. To ensure this, the goods may even be palletized and carefully wrapped.


Shipping costs & conditions

SWING

Country: Germany
Shipping costs in € *incl. VAT: 68.70 €
Shipping method: Parcel service

Country: Austria
Shipping costs in € *incl. VAT: 118.10 €
Shipping method: Parcel service

Country: France
Shipping costs in € *incl. VAT: 147.80 €
Shipping method: Parcel service

Country: Luxembourg
Shipping costs in € *incl. VAT: 102.50 €
Delivery location: Parcel service

Country: Netherlands
Shipping costs in € *incl. VAT: 106,00 €
Shipping method: Parcel service

Country: Belgium
Shipping costs in € *incl. VAT: 105,00 €
Shipping method: Parcel service

Country: Great Britain **
Shipping costs in € *incl. VAT: 183.70 €
Shipping method: Parcel service

Country: Italy
Shipping costs in € *incl. VAT: 159.80 €
Shipping method: Parcel service

Country: Poland
Shipping costs in € *incl. VAT: 235.30 €
Shipping method: Parcel service

Country: Denmark
Shipping costs in € *incl. VAT: 124.90 €
Delivery location: Parcel service

Country: Romania
Shipping costs in € *incl. VAT: 218,60 €
Delivery location: Parcel service

Country: Sweden
Shipping costs in € *incl. VAT: 212.60 €
Delivery location: Parcel service

Country: Czech Republic
Shipping costs in € *incl. VAT: 134.30 €
Delivery location: Parcel service

Country: Norway
Shipping costs in € *incl. VAT: 249.10 €
Delivery location: Parcel service

Country: Finland
Shipping costs in € *incl. VAT: 226.60 €
Delivery location: Parcel service

Country: Ireland
Shipping costs in € *incl. VAT: 242.20 €
Delivery location: Parcel service

Country: Croatia
Shipping costs in € *incl. VAT: 186,60 €
Delivery location: Parcel service

Country: Spain mainland
Shipping costs in € *incl. VAT: 194.90 €

Delivery location: Parcel service

Country: Spain Balearic Islands
Shipping costs in € *incl. VAT: 397,00 €
Delivery location: Parcel service

Country: Hungary
Shipping costs in € *incl. VAT: 169.30 €
Delivery location: Parcel service

Country: Switzerland **
Shipping costs in € *incl. VAT: 171,60 €
Delivery location: Parcel service


SWING 2.0

Country: Germany
Shipping costs in € *incl. VAT: 35.70 €

Country: Belgium
Shipping costs in € *incl. VAT: 65.80 €

Country: France
Shipping costs in € *incl. VAT: 93.20 €

Country: Luxembourg
Shipping costs in € *incl. VAT: 64.20 €

Country: Italy
Shipping costs in € *incl. VAT: 102.20 €

Country: Netherlands
Shipping costs in € *incl. VAT: 66.40 €

Country: Poland
Shipping costs in € *incl. VAT: 86.60 €

Country: Austria
Shipping costs in € *incl. VAT: 72.90 €

Country: Romania
Shipping costs in € *incl. VAT: 141,10 €

Country: Ireland
Shipping costs in € *incl. VAT: 143.60 €

Country: Croatia
Shipping costs in € *incl. VAT: 131,10 €

Country: Spain mainland
Shipping costs in € *incl. VAT: 128.90 €

Country: Spain Balearic Islands
Shipping costs in € *incl. VAT: 285.30 €

Country: Great Britain **
Shipping costs in € *incl. VAT: 112.29 €

Country: Czech Republic
Shipping costs in € *incl. VAT: 81.30 €

Country: Norway
Shipping costs in € *incl. VAT: 172.90 €

Country: Sweden
Shipping costs in € *incl. VAT: 124.80 €

Country: Finland
Shipping costs in € *incl. VAT: 156,50 €

Country: Denmark
Shipping costs in € *incl. VAT: 75.30 €

Country: Hungary
Shipping costs in € *incl. VAT: 85.23 €

Country: Croatia
Shipping costs in € *incl. VAT: 131,10 €

Country: Switzerland **

Shipping costs in € *incl. VAT: 106.30 €

Rise 1.0 M Parsol glass/wild oak

Rise 1.0 M clear glass/wild oak

Rise 1.0 M Clear Glass/Lava Grey

Rise 1.0 M clear glass/stainless steel

Rise 1.0 M Beige Grey/Beige Grey

Rise 1.0 M Wild Oak/Wild Oak

Rise 1.0 M Wild Oak Bianco/Wild Oak Bianco

Rise 1.0 L clear glass/stainless steel

Swivel 1.0 L Wild Oak/Black

Rise 2.0 M Parsol glass/wild oak

Rise 2.0 M clear glass/wild oak

Rise 2.0 L Wild Oak/Wild Oak

Country: Germany
Shipping costs in € *incl. VAT: 8.00 €
Shipping method: Parcel service

Country: Austria
Shipping costs in € *incl. VAT: 22.00 €
Shipping method: Parcel service

Country: France
Shipping costs in € *incl. VAT: 28.00 €
Shipping method: Parcel service

Country: Luxembourg
Shipping costs in € *incl. VAT: 20,00 €
Delivery location: Parcel service

Country: Netherlands
Shipping costs in € *incl. VAT: 20,00 €
Shipping method: Parcel service

Country: Belgium
Shipping costs in € *incl. VAT: 20,00 €
Shipping method: Parcel service

Country: Great Britain **
Shipping costs in € *incl. VAT: 57,00 €
Shipping method: Parcel service

Country: Italy
Shipping costs in € *incl. VAT: 32.00 €
Shipping method: Parcel service

Country: Poland
Shipping costs in € *incl. VAT: 28.00 €
Shipping method: Palletized
Delivery location: free curbside

Country: Denmark
Shipping costs in € *incl. VAT: 22.00 €
Delivery location: Parcel service

Country: Sweden
Shipping costs in € *incl. VAT: 75.00 €
Delivery location: Parcel service

Country: Norway
Shipping costs in € *incl. VAT: 80.00 €
Delivery location: Parcel service

Country: Finland
Shipping costs in € *incl. VAT: 55.00 €
Delivery location: Parcel service

Country: Spain mainland
Shipping costs in € *incl. VAT: 41,00 €
Delivery location: Parcel service

Country: Switzerland **
Shipping costs in € *incl. VAT: 57,00 €
Delivery location: Parcel service

Country: Greece
Shipping costs in € *incl. VAT: 106,00 €
Delivery location: Parcel service

Country: Liechtenstein
Shipping costs in € *incl. VAT: 51.00 
Delivery location: Parcel service

Country: Portugal:
Shipping costs in € *incl. VAT: 56.00 
Delivery location: Parcel service

Rise 1.0 XL Clear Glass/Lava Grey

Rise 1.0 XL clear glass/stainless steel

Rise 1.0 XL clear glass/wild oak

Rise 1.0 XL Parsol glass/wild oak

Country: Germany
Shipping costs in € *incl. VAT: 10,00 €
Shipping method: Parcel service

Country: Austria
Shipping costs in € *incl. VAT: 30,00 €
Shipping method: Parcel service

Country: France
Shipping costs in € *incl. VAT: 38.00 €
Shipping method: Parcel service

Country: Luxembourg
Shipping costs in € *incl. VAT: 28.00 €
Delivery location: Parcel service

Country: Netherlands
Shipping costs in € *incl. VAT: 28.00 €
Shipping method: Parcel service

Country: Belgium
Shipping costs in € *incl. VAT: 28.00 €
Shipping method: Parcel service

Country: Great Britain **
Shipping costs in € *incl. VAT: 64.00 €
Shipping method: Parcel service

Country: Italy
Shipping costs in € *incl. VAT: 40,00 €
Shipping method: Parcel service

Country: Poland
Shipping costs in € *incl. VAT: 37,00 €
Shipping method: Palletized
Delivery location: free curbside

Country: Denmark
Shipping costs in € *incl. VAT: 32.00 €
Delivery location: Parcel service

Country: Sweden
Shipping costs in € *incl. VAT: 87,00 €
Delivery location: Parcel service

Country: Norway
Shipping costs in € *incl. VAT: 90,00 €
Delivery location: Parcel service

Country: Finland
Shipping costs in € *incl. VAT: 69.00 €
Delivery location: Parcel service

Country: Spain mainland
Shipping costs in € *incl. VAT: 52.00 €
Delivery location: Parcel service

Country: Switzerland **
Shipping costs in € *incl. VAT: 63.00 €
Delivery location: Parcel service

Country: Greece
Shipping costs in € *incl. VAT: 136,00 €
Delivery location: Parcel service

Country: Liechtenstein
Shipping costs in € *incl. VAT: 62.00 
Delivery location: Parcel service

Country: Portugal:
Shipping costs in € *incl. VAT: 68.00 
Delivery location: Parcel service

 

Separate shipping charges apply for deliveries to islands. These charges will be communicated upon request.

For deliveries to other EU countries, please contact us at info@germansmartliving.de . Delivery costs are available upon request.

** Delivery free of charge, duty unpaid & tax unpaid; import duties & import VAT are payable by the recipient

Delivery free curbside

The goods are delivered, parked and handed over to the curb by an experienced freight forwarder.

This means that after unloading from the truck, it is the freight forwarder's decision whether the goods will actually be carried to your front door.

Please clarify the procedure in advance when arranging an appointment with the respective shipping company.

This is an additional service and therefore subject to a charge.
Our logistics partner will contact you to arrange an appointment.

To ensure a smooth process, it is necessary that you provide your contact details correctly and completely when placing your order. Your furniture will be delivered Monday through Friday.

This applies to the following countries: the Netherlands, Belgium, England, Wales, and Italy. Deliveries to islands are excluded. Separate terms and conditions apply here.

complaint

We always pack your goods with the utmost care, but damage may occur. In this case, we ask you to:

1) Note any damage on the delivery note (or handheld scanner) and have the delivery person confirm it in writing.

2) Accept the goods in any case.

3) Report the damage to our customer service at info@germansmartliving.de; ideally, include photos.

return

The return of your goods is free of charge and possible within 14 days (after transfer of risk).

Your goods have been delivered by a freight forwarder and will be picked up from you after an appointment has been made.

However, the prerequisite for exercising the right of return is that you have only tried out the goods for inspection and that you return the goods complete, in their original disassembled condition, undamaged and without damage in the original sales packaging.

All details can be found in the cancellation policy.

Pay

a) PayPal
Pay securely, quickly and easily via PayPal.
After the order process, you will be automatically redirected to PayPal where you can complete the payment process.
Your order will be processed immediately after the transfer via PayPal.

b) Credit card
Pay with VISA or MASTERCARD
Your credit card account will be charged immediately upon purchase.
Payment is processed via a separate, secure credit card server.

c) Advance payment
If you choose to pay in advance, please transfer the invoice amount to the bank account provided in the order confirmation, stating the order number.
Bank details:
IBAN: DE10 3565 0000 0001 0574 88
BIC: WELADE1WES